If you bought your Green Dot money card through a major retailer, you can also go to the retailer website located on the card to check your balance. If there are problems using the card, you will need to go back to the store where you purchased it.
If you don’t already have a User ID, click on the link labeled “Create One Now” to create your User ID. You will then be prompted to enter your card information and personal details before you can finalize creating your account and view your balance. You may also have to create a password. Make sure to create a password that won’t be guessed by others, but one that you can remember.
Be sure to look at all transactions including purchases that are pending. Some purchases may not post to your card for a few days due to the way vendors process transactions. [1] X Research source If you set up direct deposit or your government benefits to go directly to your Green Dot card, there is no charge to reload.
You can get fast access to Green Dot Customer Care specialists by becoming a Green Dot VIP. This costs an additional $4. 95 per month but you will also not pay Green Dot non-MoneyPass ATM fees saving $2. 50 per transaction, and if you lose your card they will ship a replacement via Federal Express. [2] X Research source
The telephone method is free of charge.
From this website, you can not only view your balance, but also see your transaction history, add money to your card, and locate the nearest free ATM. [3] X Research source
You can download the App from the Green Dot mobile website or from the mobile App store. Remember that downloading the App takes data, so either use wireless internet or plan for the extra data usage to avoid a charge.
Type the letters BAL followed by a space and the last 4 digits of your Green Dot Card number. It will look like “BAL XXXX”, where the Xs are the last four digits. Then text that message to 43411. The Green Dot Mobile system will then reply to your cell phone with the current balance in the form of a text message. [5] X Research source To get transaction history, type the letters HIST followed by a space and the last 4 digits of your Green Dot Card number. Remember that standard text messaging rates apply.
You can check your balance from a non-MoneyPass Network ATM for a small fee. Using a MoneyPass Network ATM is free. Using the ATM is only available for personalized cards. [7] X Research source
You can set up Account Alerts that will display your balance daily or weekly every Monday. You can set up e-mail alerts for up to two e-mail addresses or receive a text message.
